Child Support Process

Understanding Child Support

We partner with parents and the community in delivering reliable services and work to make a positive difference in the lives of children. We work with both parents to help provide the best situation for children through San Bernardino County. Children do better when both parents are involved, even when they are no longer together.

HOW WE CAN WORK TOGETHER:

Establish legal parentage
Establish an order for child and/or medical support
Keep record of your payments
Review orders if your income, custody or family size has changed
Connect you with other community resources

Child Support Services

What services does the Department of Child Support help with?

Locating Parents
Establishing paternity (legal fatherhood)
Establishing/maintaining support orders
Enforcing orders in other states or countries

Services DO NOT include

crossedDivorce
crossedCustody
crossedVisitation

Three hands of family. Love, togetherness, happiness in family concept

Important:

checkedAll printed applications must be signed in blue or black ink.
checkedGather as much information as possible. The more information you provide helps us expedite the child support process. If a divorce order or other court order for parentage, custody, visitation, or support exists, please provide a copy with your application or as soon after opening your case as possible. Any delay in providing the order or needed case information can delay payments.
checkedApproximately 20 business days after we receive your application, you will receive notification in the mail informing you that your case is open.

Who can Open A Case?

checkedParent that has the child(ren)
checkedParent paying support
checkedCaretaker – Non-parent who has the child in their custody
checkedLegal guardian

Ways to Open A Case

checkedApply online.
checkedIf you are on public assistance CalWORKs (California Work Opportunity and Responsibility to Kids) a case will automatically open for you.
checkedSubmit the completed application and all accompanying forms in person or via mail at:

Loma Linda Child Support Office
10417 Mountain View Ave.
Loma Linda, CA 92354

Ontario Child Support Office
191 N. Vineyard Ave.
Ontario, CA 91764-4497

Victorville Child Support Office
15400 Civic Drive
Victorville, CA 92392

Open A Case Online

For more information on Parent Resources, please visit our Resources for Parents page.

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Important

checkedIf the parentage of the child(ren) has not been legally determined or established, the court may order free genetic (DNA) testing. Testing is available at all Child Support locations by walk-in or appointment.
checkedIf you have questions about establishing parentage or genetic testing, please contact a child support professional by email child.support-mbx@hss.sbcounty.gov or call (866) 901-3212.

Why Does Parentage Need to be Established?

Parentage is the recognition of a parent’s legal relationship to a child. Establishing parentage is important to ensure that children have access to benefits afforded to their parents, such as health insurance and other benefits. Additionally, establishing parentage provides parents with the rights and responsibilities associated with parenthood.

Establishing Parentage

There are two options for unmarried parents to establish parentage rights and responsibility:

checkedVoluntary Declaration of Parentage (VDOP)-both parents can sign a VDOP form in the hospital, welfare office, county clerk, or child support office to establish parentage. This is a free and easy way to establish parentage without having to go to court.
checkedCourt Order of Parentage – a court order to legally establish a parental relationship.

Voluntary Declaration of Parentage (Sample Form)

For more information on Parent Resources, please visit our Resources for Parents page.

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Summons and Complaint

The paying parent will be served with a Summons and Complaint packet that will include a proposed child support amount based on the State guidelines
. The State guidelines provide a standard formula for determining the child support amount, although the court may change the amount under limited circumstance. Once served with the summons and complaint packet the paying parent should file an answer within 30 days.

Establishing an Order

To establish parentage, obtain a support order, or collect child support, our office must know where the paying parent lives or works. By providing our office with as much information as possible, you can help locate the paying parent and speed up the child support process.

If the paying parent is located, and there is no court order, we will file a legal action in court to obtain an order for child and medical support.

Support Factors

To determine the correct child support amount, the court uses State guidelines.
Child Support is based on several factors including:

checkedThe number of children involved
checkedBoth parents’ incomes and tax filing status
checkedThe amount of time each parent spends with the child (visitation)
checkedCost of health insurance
checkedCost of childcare

Statewide Guideline Calculator

Proceedings for an order

A child support order is established in the following ways:

Agreement by the Parents (Stipulation)

If both parents reach an agreement on the amount of child support, you will sign a stipulation and will not be required to go to court. By signing the stipulation, the parents agree to all items that apply: fatherhood/parentage, the amount of child support and health insurance. The stipulation will be filed with the court.

Court Hearing

If the parents do not agree or the paying parent files an answer, the amount of child support will be decided by the court. Both parents will be notified of the hearing by mail.

Default Judgment

If the paying parent does not file an answer or appear in court, the court will enter a default judgment. The court may enter a default judgment and set the child support amount without your input.

Establishing Medical Support

California law requires parents to provide health insurance (medical, dental, and vision) for the child(ren) if medical insurance is available through an employer at a reasonable cost. Any expenses not covered by insurances may be shared by the parents based on a 50-50 split (50% to each parent) based on the court order.

For more information on Parent Resources, please visit our Resources for Parents page.

People in suits at a table, in court with gavel.

Court Proceedings

What you can expect when you arrive to court:

checkedPre-hearing Meeting (Meet and Confer) – Prior to the Child Support Commissioner hearing your case, both parents will meet with a Child Support Department representative. If either parent is represented by an attorney, that attorney must be present. If both parents can reach an agreement during that meeting, then a court hearing may not be necessary. Instead, a stipulation (or written agreement) may be prepared for both parents to sign. The agreement becomes a valid court order once the Child Support Commissioner approves the stipulation.
checkedCourt Hearing – If the parents cannot reach an agreement, a Child Support Commissioner will decide what will happen in the case. If one of the parents does not attend the hearing, a decision could be made in their absence. Please note that the Department’s Child Support Attorney does not represent either party.

Court Documents

The court will need proof of your income and other factors to use to calculate how much child support should be paid. The following documents should be filed with the Court and served on the other parties at least two weeks before your court date. If there is no way you can get the documents filed and served before, at least bring them with you to court:

checkedCompleted Income and Expense Declaration (FL-150)
checkedLast two months of paycheck stubs
checkedProof of unemployment benefits or disability benefits

checkedProof of child care expenses
checkedProof of child support and/or spousal support paid by you for any other relationship
checkedAny other document you want the court to see

Tips for Court Appearance

The following tips provide guidance in regards to your appearance, behavior as well as court expectations.

File Paperwork

Carefully review, complete, file and serve the required paperwork (including any Responses or Answers) with the court before your hearing. Include verification of income, medical insurance and proof of childcare costs and proof of payment of childcare (i.e. receipts).

Be on Time

Arrive at least 15 minutes before your scheduled court hearing. If you are running late, you must call the court or your case may move forward without your input or the hearing may be cancelled.

Be Respectful

You may have the opportunity to speak to the Child Support Commissioner to explain your situation. Direct your comments to the Commissioner only, not the other parent.

Prepare to Stay All Day

The court conducts many hearings. Be prepared to stay the entire day.

Dress to Impress

Dress nicely. Tank tops, shorts, sandals and hats are not allowed in the courtroom.

Representation

No one except you or your attorney may represent you in court.

Courthouse Locations

Barstow Court House

To request a continuance/running late: (Call as soon as possible)

Address:

235 E Mountain View Street
Barstow, CA 92311

Phone:

760.718.3734

View Full Map

San Bernardino Court House

To request a continuance/running late: (Call as soon as possible)

San Bernardino District Child Support Division:

351 N. Arrowhead Ave.
San Bernardino, CA 92415-0248

Phone:

909.269.8789

View Full Map

For more information on Parent Resources, please visit our Resources for Parents page.

Happy children with empty board for your text isolated over yellow background, copy space

Parent Receiving Child Support

Receiving Payments

The State Disbursement Unit (SDU) provides the following options for receiving support payments:

checkedDirect Deposit – Direct Deposit will allow you to receive your payments directly into a checking or savings account.
checkedElectronic Pay Card (EPC) – Payments can be received on an EPC. This card can be used everywhere MasterCard is accepted.

Register For Direct Deposit and Electronic Pay Card

With the EPC, you can receive support payments easier, faster and have access to the funds 24 hours a day, 7 days a week.

To register

checkedCall – State Disbursement Unit at (866) 901-3212, Monday through Friday, 7 a.m. to 8 p.m.
checkedMail – Complete Direct Deposit Authorization form and mail to the California Department of Child Support Services at:

Department of Child Support Services
P.O. Box 989064,
West Sacramento, CA 95798-9064

Parent Paying Child Support

Customer Connect

Update contact information
Get payment history and information
Print child support forms
Change Customer Connect PIN

Payment Options

The button below, will send you to a page with more information about the multiple payment options available to parents.

Payment Options

If you have questions about any of the payment options, please contact a child support professional by email from within Customer Connect or by phone at (866) 901-3212.

For more information on Parent Resources, please visit our Resources for Parents page.

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Enforcing a Child Support Order

Enforcing a Child Support Order may occur by various methods, depending on individual case specific circumstances.

Please consider

In California monthly child support is charged and collected until the child reaches emaciation which is the age of eighteen and graduated from high school; however, support may extend after the eighteenth birthday if the child remains a full-time high school student. in this situation, support will continue to the date of the child’s graduation or nineteenth birthday, whichever occurs first.

Collection Tools

The following Collection Tools are actions that maybe implemented to secure payment.

Income Withholding Order

All child support orders are required by law to be paid through an Income Withholding Order (IWO), also known as a wage assignment. If the parent paying child support is employed, the IWO will be sent directly to their employer. The employer will then deduct up to the amount requested but cannot exceed 50% of the gross income. This deduction is then sent by the employer directly to the State Disbursement Unit (SDU). If the paying parent is self-employed or works for cash, they are personally obligated to send payments directly to the SDU.

Workers’ Compensation

When a paying parent has a Workers’ Compensation claim, up to 25% of ongoing temporary workers’ compensation benefits can be withheld by Income Withholding Order (IWO) to pay current support and arrears. A lien may also be filed with the Workers’ Compensation Appeals Board (WCAB) to satisfy any arrears that may have accumulated from the date the paying parent was injured.

License Suspension

Delinquent child support cases are reported to all state licensing boards. The paying parent’s application for a new or renewed professional and or recreational licenses (for example cosmetologist, contractor, doctor, teacher, attorney, fishing or hunting) will be denied if payment arrangements have not been made with our department.

Bank Levy

A request may be submitted to a banking institution to remove funds from a bank account, Individual Retirement Accounts, and other financial securities. Bank levies sent to the financial institution will request the full amount of the arrears owed.

More Collection Tools

If you have questions about collections, please contact a child support professional by email from within Customer Connect or by phone at (866) 901-3212.

For more information on Parent Resources, please visit our Resources for Parents page.

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Requirements to Modify an Existing Order

You may request a change in the child support order when there has been a change of circumstance which may include:

checkedYou are laid off or fired from a job
checkedYou get a new or additional job
checkedYour income or the other parent’s income increases or decreases
checkedYour custody or visitation changes
checkedYour family size changes
checkedYou become disabled
checkedYou go to jail or prison
checkedYou are deployed to active military service

If you have multiple child support cases, all will be reviewed.

Changing a Child Support Order

A change to a child support order is a modification. Either parent can ask for a change to the order.

The Modification Process

checkedThe department sends paperwork to both parties requesting information and verification of income, health insurance, and custody information. Once the completed packets are returned, your case manager will review the information to determine if your order qualifies for DCSS to file a motion requesting that the court order be changed.
checkedTo qualify to have your motion completed by the department, the current support must change by at least $50 or 20%, whichever is less.
checkedVisit child support calculation page to see if you qualify. (Button below)
checkedIf the parties agree to the new amount, DCSS can complete a signed agreement, or stipulation, and file it with the court. Once filed, the stipulation will become the new court order, and the parents will not need to appear in court.
checkedIf either parent disagrees with the new amount, a court hearing will be set.

Child Support Calculation

If you have questions about modification, please contact a child support professional by email from within Customer Connect or by phone at (866) 901-3212.

For more information on Parent Resources, please visit our Resources for Parents page.

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Closing A Child Support Case

You may be eligible for a case closure. To request that DCSS stop enforcing your court order, your case must meet the following criteria. Please read below:

DCSS closing your case

The department may initiate closure of a case for any of the following reasons:

checkedA current child support order no longer exists.
checkedThe paying parent has died and a levy on the estate cannot be enforced.
checkedPaternity cannot be established because genetic tests exclude the man as the father.
checkedThe child is over age 18 and paternity was not established.
checkedIt is in the best interest of the child to close the case because of child endangerment.

checkedThe biological father cannot be identified after strong efforts are made to identify him.
checkedThe paying parent is in prison without possibility of parole.
checkedThe paying parent is permanently disabled with no attachable assets.
checkedNon-public assistance custodial parent is uncooperative.
checkedUnable to locate parent.

To request that DCSS stop enforcing your court order

A person receiving support can request their case to be reviewed for the purpose of closure. The following information on requesting a stop to a support order and how it applies to different types of support cases.

Public Assistance Cases

checkedIf the child(ren) are receiving cash aid, the Department of Child Support Services is required by law to continue to enforce the support order, even if the custodial party does not want our services.
checkedIf the child(ren) are receiving cash aid, the Department of Child Support Services is required by law to continue to enforce the support order, even if the custodial party does not want our services. If the child(ren) stop receiving cash aid, we are required to collect the arrears that accumulated while the child(ren) were on aid.